Privacy Policy

1. Introduction

Appliance Doctor ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at appliencedoc.com (the "Site") or use our appliance repair services.

By using our Site or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information You Provide

When you contact us or request a service, we may collect:

• Full name
• Phone number
• Email address
• Home address or service location
• Appliance type and issue description
• Preferred service date

Automatically Collected Information

When you visit our Site, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website
• Device type and operating system

This data is collected through cookies and analytics tools (such as Google Analytics) to help us improve our Site and understand how visitors use it.

3. How We Use Your Information

We use the information we collect to:

• Schedule and provide appliance repair services
• Communicate with you about your service request
• Send appointment confirmations and reminders
• Follow up after service to ensure satisfaction
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: We may share information with trusted third-party tools (e.g., email services, analytics) that help us operate our business. These providers are bound by confidentiality agreements.
• Legal requirements: We may disclose information if required by law, regulation, or legal process.
• Business protection: We may share information to protect the rights, property, or safety of Appliance Doctor, our customers, or the public.

5. Cookies

Our Site uses cookies — small text files stored on your device — to improve your browsing experience and gather analytics data. You can control cookie preferences through your browser settings. Disabling cookies may affect some Site functionality.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for warranty and follow-up purposes.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

To exercise any of these rights, contact us at [email protected] or call (863) 264-8744.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: