Terms & Conditions

1. Agreement to Terms

By accessing our website at appliencedoc.com (the "Site") or using the appliance repair services provided by ApplianceDoc ("we," "our," or "us"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our Site or services.

2. Services

ApplianceDoc provides appliance repair services for residential customers in Central Florida. Our services include repair of refrigerators, ovens and ranges, washing machines, dryers, and dishwashers. Services are subject to availability and scheduling.

We reserve the right to decline service if we determine that a repair is unsafe, impractical, or outside the scope of our expertise. In such cases, we will advise you accordingly.

3. Pricing and Payment

Our diagnostic visit, including a written estimate, is $99. If you approve the repair, the $99 is waived and you pay only for the repair itself.

The repair price (labor and parts) is quoted to you in writing before any work begins. Replacement parts, if needed, are charged separately at cost plus a reasonable markup. The total cost, including parts, will be communicated to you before any repair work begins.

Payment is due upon completion of service. We accept cash, check, and major credit/debit cards. The $99 diagnostic fee is waived if you approve the repair.

4. Scheduling and Cancellation

Appointments can be scheduled by phone, email, or through our website contact form. We will confirm your appointment and provide a service window.

If you need to cancel or reschedule, please notify us at least 4 hours before your scheduled appointment. Repeated no-shows or last-minute cancellations may result in a cancellation fee.

5. Warranty

All repairs performed by ApplianceDoc include a warranty on both parts and labor. The warranty period is 30 to 60 days from the completion of the repair.

The warranty covers:

• The specific repair performed and parts installed during the service visit
• Defective replacement parts (manufacturer defects)
• Workmanship issues related to the original repair

The warranty does not cover:

• New or unrelated problems that arise after the repair
• Damage caused by misuse, neglect, power surges, or acts of nature
• Repairs performed by other service providers after our visit
• Cosmetic damage unrelated to the repair

To claim warranty service, contact us at (386) 308-2564 or [email protected]. We will schedule a follow-up visit at no charge if the issue is covered under warranty.

6. Limitation of Liability

ApplianceDoc's total liability for any claim arising from our services shall not exceed the amount you paid for the specific repair in question. We are not liable for indirect, incidental, special, or consequential damages, including but not limited to food spoilage, water damage, lost income, or inconvenience, except where caused by our gross negligence or willful misconduct.

7. Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about the appliance and the issue
• Ensure safe access to the appliance for our technician
• Be present (or have an authorized adult present) during the service visit
• Disclose any known hazards (gas leaks, water damage, electrical issues)
• Pay for services rendered in a timely manner

8. Intellectual Property

All content on the Site — including text, graphics, logos, images, and software — is the property of ApplianceDoc or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on the Site without our written permission.

9. Website Use

When using our Site, you agree not to:

• Use the Site for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Site
• Transmit viruses, malware, or harmful code
• Scrape, harvest, or collect information from the Site without permission
• Submit false or misleading information through our contact forms

10. Indemnification

You agree to indemnify and hold harmless ApplianceDoc, its owner, employees, and agents from any claims, damages, losses, or expenses (including attorney's fees) arising from your use of our Site or services, your violation of these Terms, or your violation of any third-party rights.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of Volusia County, Florida.

12. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our Site or services after changes constitutes acceptance of the revised terms.

13. SMS/Text Messaging Communications

Program name: ApplianceDoc Appointment Texts. Description: ApplianceDoc sends text messages to customers who request appliance repair, limited to appointment confirmations, service reminders, technician arrival updates, and follow-ups about that service. We do not send marketing or promotional texts.

How you opt in: you consent by checking the unchecked SMS consent box next to your phone number on the forms at appliencedoc.com (including the contact and booking form), or by verbally agreeing when you schedule service by phone. Consent to receive text messages is not a condition of purchasing any goods or services.

• Message frequency varies based on your scheduled service activity.
• Message and data rates may apply.
• Opt out: reply STOP at any time. You will receive one confirmation and no further messages. Reply START to resubscribe.
• Help: reply HELP, call (386) 308-2564, or email [email protected].
• Carriers are not liable for delayed or undelivered messages.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

14. Contact Information

If you have questions about these Terms and Conditions, please contact us: